Contact Us

Choose the right contact path for your project, consultation or support request. Every request is prepared for our unified ticket workflow.

01 — Quote

HST Inquiry

For configured machines and companies that already know what they want to request.

Best for

Configured machine inquiries
New machine pricing
Project-based machine requests
Pre-order ticket creation
Companies ready to request a quote

No customer account required. You can create an account after submitting the request to track further communication.

Request quote

02 — Planning

Consultation

For custom production concepts, technology planning and technical direction before a final machine decision.

Best for

Custom production solutions
Technology process consultation
Welding automation planning
Machine upgrade discussions
Unsure technical requirements

No customer account required. You can create an account after submitting the request to track further communication.

Start consultation

03 — Service

Support Ticket

For existing customers, service topics, machine problems, spare parts and account support.

Best for

Machine problems
Service requests
Account support
Service book support
Spare parts requests

Customer portal

Optional after your first request

Submit an inquiry or consultation without an account. Create one afterwards to track future request history, attachments and HST replies. Secure support history still requires sign-in.

Create account

Local status · CZCurrently closed

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Business daysMonday – Friday

Working hours08:00 – 16:00

Response timeWithin 48 hours

Our response team is available on business days from Monday to Friday. Public holidays may extend response times.

Workflow overview

How does our system work?

If you are not sure how our ticket workflow, customer portal or communication system works, visit the Customer Portal overview for a clear step-by-step explanation.

Learn how it works